We work hard to provide quality, high-performing products. So, if you change your mind or your order isn't quite right for some reason, please let us know - we're here to help.
We will gladly return your Very Important Pad with its original packaging within 14 days of the purchase date. If you would like to schedule a return, please login to your account to begin the process or contact us. Once we receive the original item(s), we will issue a refund to the original payment method. Depending on your credit card company, it may take up to 10 business days after your credit is applied by Achieve Equine for it to appear on your credit card statement.
We are only able to accept returns or exchanges on items purchased directly through vip-equestrian-na.com. If you purchased your VIP(s) from a retailer, please contact them directly.
Damaged or Defective Products
If you've received a damaged or defective product, we want to hear about it! Please contact us within 5 business days of receiving your package if your VIP is damaged or defective and we'll work with you to issue a product replacement.
Return Shipping Address
3995 100th Street SE
Delano, MN 55328
Customers are responsible for ensuring that we have the correct address prior to shipping. We ship to the shipping address supplied at the time of checkout and aren't responsible for packages delivered to an incorrect address. Please make sure your color selection, quantity and address are correct before purchase. We do our best to process and ship orders same business day (Monday through Friday) if placed by 2 p.m. CST.
We primarily ship via UPS Ground. Once shipped, orders generally take 3-5 business days to arrive.
At this time, we are only able to process orders shipped to the Continental US through vip-equestrian.na.com. For customers located in Canada and Mexico, please reach out to use directly and we will work with you to process your order. We plan to expand service through our website to Canada and Mexico in the near future. Please contact VIP Equestrian to find International retailers near you.
You can easily check the status of your order by logging into your account and clicking on Order Status. You will also receive an e-mail notification with a tracking number, once your order has shipped. We ship all orders from Minnesota, and depending on your location, your order is estimated to arrive in 3-5 business days. Please call us at 763-972-9056 if you have any questions.
Items Out of Stock
We get disappointed when items are out of stock, too! Please contact us if you'd like us to send you an e-mail when the item comes back in stock. We will only e-mail you once and we can't reserve items. So, if you receive an e-mail notification that something is back, act quickly if you want to purchase before it sells out again.
Safe & Secure Purchases
To help ensure that your information is kept safe and secure, the details of your purchase are passed through a secure server that uses a strong level of encryption. Our SSL certificate is issued by a third-party and verifies that a secure web page is properly encrypted, keeping all information private.
We don't store your credit card information or bank details, so you'll need to enter that information every time you place an order with us.